What Would You Do?

A customer comes up to you and says they think their Facebook account was hacked, but they’re not sure. I would sit down with the patron and show them how to check their activity log to determine whether or not unknown person has posted. If they truly believe they have been hacked, I would then direct them to the Facebook help page where they can report the issue. Reporting is a process and does require logging into your FB account with your password. https://www.facebook.com/help/131719720300233/

After guiding them through the process, I would show them the Timeline Review controls, which require you to approve posts you're tagged in before it goes on your timeline.

Also I would show them the six tips FB provides to help keep your account safe. Those are:

Protect your password:
   Don't use your Facebook password anywhere else online.
   Never share your password. You should be the only one who knows it.
   Avoid including your name or common words.
   Your password should be difficult to guess.

Use Facebook's extra security features:
   Make sure your email account(s) are secure.
   Log out of Facebook when you use a computer you share with other people.
   If you forget, you can log out remotely.
   Run anti-virus software on your computer

Think before you click or download anything.